On this episode of Beyond the Headlines, Mike, Hank, and Bob talk about how infrastructure issues at a VA hospital on the west coast led to substantial delays and cancellation of various surgical and dental procedures for veteran patients. They focus on the important issues surrounding how facilities can plan ahead to guard against a “culture of catastrophe” as well as what the VA does right when it comes to sterilization process breakdowns. Tune in and #PlanAhead!
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